This
book teaches the fundamentals of listening,
starting with an explanation of the
importance of listening and then delving
into listening "rules,"
which are accompanied by practical
guidelines and explanations. Following
chapters recognize and work with beliefs
that interfere with—or "short
circuit"—listening.
This book
will help you to:
Become
a better listener—and encourage
others to listen
Open the
mind while still being a savvy,
critical listener
Nurture
healthy relationships and repair
troubled ones
Boost customer
satisfaction and business success
Listen
to yourself to create the life you
truly want
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