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Smart Work
(2nd edition)
The SYNTAX Guide to Influence
by Lucy D. Freedman
Human communication is grounded in fundamentally cooperative intentions. And yet we all struggle with communication, especially in the workplace. In an ideal world, all our workplace communications -- meetings, conference calls, water cooler breaks -- would be focused on goals rather than problems, would produce unwaveringly sound decisions and would flow smoothly because everybody was on the same page. We all know that in reality, this is not the case. Most of us can remember occasions when we have felt frustrated, unempowered and confused about how to gain traction in the highly complex and uncertain communications in our workplaces. So how does one go about achieving ideal workplace communication, or even coming close?
In Smart Work: The Syntax Guide to Influence, respected author Lucy D. Freedman demonstrates to today’s corporate managers and high tech
professionals that the seemingly chaotic world of corporate communication actually has a structure and that the structure, or syntax, can be decoded and used to one's advantage. By the parameters of the Syntax Model that she defines, there are five definite behavioral categories that set outstanding communicators apart from the crowd. By addressing these categories in logical sequence and by 'skilling up' in each of them, any proactive manager or employee can learn to be an enlightened and effective communicator.
The author is quick to point out that her engaging and highly readable book doesn't simply provide new knowledge. Much more, it gives readers the ability to define personal forms of communication and live according to principles that foster intelligence, creativity and collaboration. Smart Work: The Syntax Guide to Influence will help you find your 'communication voice' and bearings so that you can achieve the results that matter to you!
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ADVANCE PRAISE
This book is a lifeline out of the Tower of Babel of today’s work world. I am deeply grateful for the guidance, urgency, and practical approaches provided here—if we commit to them, we will find our way out of the incoherence and disinterest of present day communications.
Margaret J. Wheatley, author Leadership and the New Science and many other books.
Smart Work has been my “bible” when coaching executives since its publication in 1995. I’ve often passed it on because it is packed with information and techniques my clients can use immediately. It’s understandable, practical, and written with “processes.” That really appeals to the engineering or analytical mind. These guidelines, principles, and skills set the outstanding performers apart from the rest. I personally use the skills daily as I influence desired outcomes.
Diane Dean, Manager, Learning and Organizational Development, Tokyo Electron US Holdings Inc., Master Certified Coach.
As a technology professional for 35+ years, I have seen firsthand how enamored we can all become of the wonderful electronic tools that have proliferated in our workplace. Smart Work offers a sane and compassionate means to humanize our workplace interactions. This places our tools in the proper perspective as enablers of our success as human beings (and worker bees), not as an end in themselves. Smart Work deserves a wide corporate audience.
Gus Makreas, Independent Software Consultant and President, Sirius Software
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| About the Author |
Lucy D. FreedmanLucy Freedman, President of Syntax Communication Modeling Corporation and developer of the SYNTAX of Influence, helps leaders create workplaces where customers, employees and managers feel valued, share knowledge and exceed expectations. Lucy holds a Master’s in Teaching from Harvard and is certified in NLP (Neurolinguistic Programming) and TA (Transactional Analysis). Lucy and Syntax are rightly known as the go-to resource for managers whose teams are stalled or struggling to meet deadlines and expectations.
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