42 Rules for Outsourcing your Call Center (2nd Edition) is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and deploying a call center with an outsourcer. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for anyone considering outsourcing their call center. It starts by asking the question “Why Outsource,” then guides the reader with rules from defining the project to selecting a vendor to your first go-live call.