Cupertino, CA, June 24, 2013 -- With few exceptions, the service business is viewed as a “necessary evil”. Servicing products, after they are sold and in customers’ hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue.
If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business, optimizing field inventories, implementing Customer Relationship Management (CRM) and tailoring sales incentives.
A small portion of the actionable content in this book includes how to develop a profitable field service strategy and organization, how to survey customers and drive improvement in field service operations, the impact of poor field service on the bottom line and more.
The book is available from Amazon or directly from the publisher at http://www.42rules.com/book/42-rules-for-superior-field-service/.
Authors Rosemary Coates and Jim Reily have a combined 50+ years of global manufacturing and field service experience from companies such as Hewlett Packard and Cisco as well as the US Military. In addition they have worked on consulting engagements with a proven track record of amazing field service results. They offer insights and recommendations based on real-world experience.
About The Publisher: Super Star Press, a division of THiNKaha®, was founded to help independent professionals establish themselves as experts in their field through writing, publishing and marketing books. The 42 Rules™ book series produces books that readers will actually read in the form of compact, high-impact books on personal and professional growth. 42 Rules™ enable authors to establish themselves as experts in their field through books.
To learn more visit http://superstarpress.com/about_us.html. For quantity discounts, please contact the publisher, Mitchell Levy at mitchell.levy@happyabout.info - 408-257-3000. A free copy of the book is available to the press upon request. Please email your request to presscopy@happyabout.info.
###
Press Contact:
Janae Pierre
Email: janae.pierre@happyabout.info
Phone: 650-814-5835 |
